Privacy Policy for USA Fence, LLC
Effective Date: July 21, 2025
This Privacy Policy describes how USA Fence, LLC ("we," "us," or "our"), a fence contractor business operating in North Carolina, collects, uses, and shares your personal information when you visit our website, use our services, or interact with us.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
- Business Name: USA Fence, LLC
- Location of Operation: 919 8th Ave NE, Suite 102, Hickory, North Carolina, USA
- Website: www.usafence.biz
- Contact Email: info@usafence.biz
2. Age of Customers
Our services are intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, please do not provide any personal information to us. If we become aware that we have collected personal information from an individual under 21 without verification of parental consent, we will take steps to remove that information from our servers.
3. Information We Collect
We collect various types of information to provide and improve our services to you.
3.1. Personal Information You Provide Directly:
This is information you voluntarily give us when you interact with our website or services. This may include:
- Contact Information: Name, email address, phone number, physical address (for project estimates, billing, and service delivery).
- Project Details: Information about your fencing needs, property details relevant to a project, measurements, photos you provide for estimates.
- Communication Content: Information you provide when you contact us via contact forms, email, phone calls, or other direct communication channels.
- Payment Information: If you make payments directly through our website (though we typically handle billing offline or through third-party processors), this might include billing address and payment card details. (Note: We recommend clarifying if you process payments directly or use third-party payment gateways like Stripe or PayPal, and if so, mentioning them here).
3.2. Information Collected Automatically:
When you visit our website, certain information may be automatically collected through technologies like cookies, web beacons, and server logs. This may include:
- Device Information: IP address, browser type, operating system, device type.
- Usage Data: Pages viewed, links clicked, time spent on our site, referring URLs, search terms used, and other interactions with our website.
- Location Information: General geographic location derived from your IP address.
4. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide you with fence contracting services, including:
- Responding to your inquiries and requests for estimates.
- Scheduling appointments and site visits.
- Preparing and sending quotes and proposals.
- Managing and completing fence installation or repair projects.
- Processing payments and billing for services.
- Providing customer support and service.
- Improving Our Website and Services: To understand how our website is used, troubleshoot issues, improve user experience, and develop new services.
- Communication: To send you service-related communications (e.g., appointment reminders, project updates), and, with your consent where required, marketing and promotional materials about our services.
- Security and Fraud Prevention: To protect our website, operations, and users from fraud, unauthorized access, and other malicious activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
5. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as website hosting, analytics (e.g., Google Analytics), email delivery, customer relationship management (CRM) systems, and payment processing. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., subpoena or court order).
- Protect and defend the rights or property of USA Fence, LLC.
- Prevent or investigate possible wrongdoing in connection with the services.
- Protect the personal safety of users of the services or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
6. Your Choices and Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
- Accessing and Updating Your Information: You may contact us to request access to or correction of the personal information we hold about you.
- Opting Out of Marketing Communications: You can opt-out of receiving marketing or promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional messages related to your projects or our business relationship.
- Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, parts of our website may not function properly if you disable cookies.
- Do Not Track Signals: Our website does not currently respond to "Do Not Track" signals.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Third-Party Links
Our website may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
USA Fence, LLC
Email: info@usafence.biz
Phone: (929) 999-2606
Address: 919 8th Ave NE - Suite 102
Hickory, NC 28601
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